Frequently Asked Questions
Phoenix House Florida is a nationally recognized and accredited behavioral healthcare provider, specializing in the treatment and prevention of substance use disorders and co-occurring substance use and mental health disorders.
Phoenix House Florida is accredited by CARF, the Commission on Accreditation of Rehabilitation Facilities, a nationally recognized standard of excellence. In 2012 CARF awarded Phoenix House Florida accreditation for an additional three years, confirming performance at the highest level of excellence. We are fully licensed by the State of Florida Department of Children and Families.
Our primary providers are professionals who are licensed at the highest levels and hold advanced graduate degrees. Our staff includes board-certified psychiatrists, licensed mental health counselors, licensed clinical social workers, certified addiction professionals, and registered nurses.
Phoenix House Florida offers a wide variety of programs and services to meet most clients’ needs. We provide assessments to evaluate the particular level of care and placement that best suits the client. We also offer a variety of inpatient and outpatient programs, all of which utilize the latest evidence based practices.
We provide treatment and evaluation services for adults and teens who have or may have issues with substance use or a combination of substance use and other mental health issues. We also provide educational and supportive services to family members, friends, significant others, and the community.
- ID/INSURANCE and PRESCRIPTION CARDS – Please bring a picture ID, insurance card(s), and prescription cards.
- MEDICAL – If you have recently been discharged from the hospital, please bring your discharge paperwork with you. If you have had a recent PPD (tuberculosis) skin test, please bring the results and/or a recent chest X ray testing for tuberculosis to avoid a retest.
- MEDICATIONS – Please bring all of your prescription medications in the current prescription bottles. If approved by our doctor, your own medications will be administered until authorized medications are ordered and filled. Medication charges are not included in the treatment rates and your prescription benefit will be used.
- CLOTHING/MONEY – Casual clothing (7-10 days supply), including appropriate gym clothes and supplies. The Phoenix House dress code is casual and comfortable, but should not be revealing or provocative. No clothing or items should reference drugs or alcohol or anything potentially offensive to someone. Laundry facilities are available on site. Laundry detergent will be provided.
- TOILETRIES – You can bring toiletries including shampoo, conditioner, hair spray (no aerosol), and body lotion. All toiletries must be alcohol free.
- LITERATURE – You may bring personal literature to read, along with paper, pens, and pencils.
- Sports/exercise equipment, clothing iron, valuables (jewelry, watches, or designer clothes), heating pads, electric blankets, cameras, stereos, radios, laundry detergent, hand sanitizer, any device with speakers or peronal bedding of any kind.
- Weapons of any kind.
- You will receive a privacy practice notice at the time of admission that discusses your rights as a patient and general rules and regulations of the program.
- Clinical staff will assess you for the recommended level of care. If required, detoxification may be managed at the residential facility or in other cases, a brief detoxification admission to a specialized detoxification center may be required for purposes of safety before proceeding to one of our residential programs.
- Visitor orientation in the Residential Center rotates Tuesday and Thursday every week. While a patient is in treatment visits are limited to immediate family (this includes foster parents, guardians, parents, and siblings,). Seek prior approval for special circumstances regarding extended family.
- Visitation in the adult program is limited to five adult visitors per patient. While younger siblings and children are welcome, please use your best judgment in regards to the lack of recreational accommodations for children and the mature subject matter that may be discussed within hearing of the children.
- To ensure the safety of all patients, you will be asked to submit to a search of your luggage and other personal items upon admission. After the initial search of belongings, any patient found to be hiding or storing addictive substances is subject to discharge.
Because we recognize that everyone is unique and different, treatment at Phoenix House Florida is individualized to meet your particular needs. We have programming that can accommodate stays from as short as one week to as long as one year. It all depends on what you need and, of course, what you want.
Call us at 813-881-1000 to schedule an appointment. We typically can schedule for an assessment within 24 hours, depending on your current needs.
Yes, we have treatment protocols that combine therapy with attendance at learning institutions, both academic and vocational. At some locations, we also feature in-program education classes designed to help an individual gain the required knowledge to receive a general equivalency diploma.
Absolutely. Our staff and programs are designed to help those who have co-occurring mental health issues as well as addiction or substance abuse problems.
At our inpatient/residential programs we offer a full range of supportive and recreational services. We feature amenities such as a full-size outdoor pool, a full-size indoor gymnasium/basketball court, fitness equipment, tennis courts, volleyball courts, fitness and walking trails, computer labs, a library, and a full-size baseball/softball diamond. Our therapeutic Phoenix Rising Music Program includes a professional on-site recording studio that allows clients to compose, perform, and record their own original music.
If discharge planning suggests “step-down services,” this means a lower level of care is advised. Phoenix House Florida’s continuum of care allows clients to move from more intensive to less intensive treatment or vice versa. We offer many different step-down services on both an outpatient and residential basis. These include our Partial Hospitalization Program (PHP), Intensive Outpatient Program (IOP), and Outpatient Services.
While AA and NA are not part of our evidence-based professional therapy, they are supportive recovery elements encouraged by all of our programs. We make AA and NA literature available, encourage attendance at on-site and off-site meetings, and often include AA and NA participation as part of aftercare plans. We are firm believers in 12-step recovery programs, but also recognize that they are not for everyone and may not be appropriate in every situation.
Yes, we are contracted with most insurance providers and accept almost all insurance plans, including: Blue Cross & Blue Shield, United Healthcare, Optum Behavioral Health, Value Options, Centpatico, MHNet, MHN, New Directions Behavioral Health, United Behavioral Health, Humana, Cigna, Magellan, Wellcare, Compcare, Psychcare, America’s PPO, Aetna, as
well as many other insurance plans. We have a very affordable self-pay option available. Please call the Welcome Center to discuss your options.
Phoenix House Florida believes strongly in engaging the family as a partner in treatment. Frequent communication and participation are highly encouraged. In inpatient/residential settings, telephone contact between the client and the family is not restricted unless it becomes a distraction. Visitation is conducted weekly, and video visitation is available for people who cannot travel to the program sites.
Yes, but we don’t encourage it. We have outdoor designated smoking areas, but we also feature smoking cessation classes and we encourage you to choose this option. We can provide nicotine replacement therapy such as patches, and we can offer medication to aid in quitting. This choice is yours and we’re here to help if you make the decision to quit.
Treatment is just the first step on the path to recovery. We provide a comprehensive continuing care plan to all clients who leave our facilities at the completion of treatment. This plan will be crafted by you and your lead counselor and will include all the activities you need to continue your successful recovery. The plan will be based upon your own personal needs, strengths, abilities, and preferences.