Need Help? Call (813) 881-1000

How to Make a Referral

Our Referral Process, Step by Step

Referring a person to Phoenix House Florida for substance use disorder treatment is a simple, efficient process. Our experienced Welcome Center and Referral Relations Team stand ready to help coordinate the assessment and admissions process seamlessly.

It is important to start the process as soon as your loved one is ready for treatment. Our step by step referral process makes it easy so your loved one can start healing immediately:

1. Call the Welcome Center at (813) 881-1000, option 1.

A Welcome Center or Referral Relations team member will provide a free, confidential brief screening and schedule an assessment with a member of our clinical team to determine the appropriate level of care. Phoenix House Florida’s counselors combine clinical expertise with compassion to help determine the best level of care at one of our treatment centers.

2. Clinical Assessment
After the referral and initial screening, we will continue to the scheduled assessment appointment at the designated Phoenix House Florida location. During this process, the counselor will conduct a comprehensive clinical evaluation and will determine the appropriate level of care at a Phoenix House program. We will provide the necessary information to prepare for admission to the designated program.

3. Admission/Intake
Once the appropriate level of care is determined, we will begin the admission/intake process. During this process, our medical team will conduct a medical evaluation and clinical staff will also conduct an assessment to form an effective treatment plan that will include determining the estimated length of stay in the program.

4.Treatment Commences
Your loved one’s treatment experience will be planned, coordinated and managed by a compassionate, dedicated treatment team of clinical and medical experts. Each treatment team can include a combination of Physicians, Nurses, Psychiatrists, Licensed Addiction Counselors, Clinical Technicians and Clinical Case Managers to ensure your loved one receives comprehensive care and effective treatment to build the essential skills and methods needed to sustain long-term recovery. Family involvement is encouraged and essential for a successful treatment and recovery journey.

5. Obtain Release of Information
You can request a signed release of information so that you can receive the necessary information or communicate with the clinical team as needed throughout treatment.

6. Continuum of Care and Alumni
Once treatment is complete, the recovery process truly begins. Long-term recovery is a lifelong journey. Actively engaging in supportive resources and practicing self-care can continue the process of rebuilding healthy, loving, and supportive relationships while in recovery.

Assessments and Treatment Referrals

Phoenix House Florida’s Welcome Center and Referral Relations Team combines years of experience with compassion to help determine the best treatment program for your client. With a simple phone call or email, you can complete our streamlined, thorough process from assessment to admission. Our team partners with you and the patient throughout the admission and treatment process to position him or her for successful treatment and long-term recovery. Our team also helps maximize insurance benefits to help secure minimal out of pocket costs.

 

Release of Information

If you require involvement throughout the assessment, admissions, treatment and discharge process, the team at Phoenix House Florida will obtain a patient release of information, permitting ongoing communication with you throughout the patient’s treatment journey.

 

Admissions

Once the treatment referral is made, your client will begin the assessment and if appropriate, admissions process on-site at the designated Phoenix House Florida treatment location. With a release of information, referral relations team member can confirm admission and help arrange your preferred protocol for communication with the assigned primary counselor and case manage

Healthcare Professionals

Employers

Family Members

Self-Referrals & Alumni

Communication Protocols

Communication protocols define the process and details of the information you need while your referred patient is in treatment at Phoenix House Florida. For example, you may require weekly phone calls from the case manager or primary counselor to update on the general progress of your referent. You may require notification if he or she leaves treatment, or you may want to be a part of discharge planning. Your Phoenix House Florida referral relations/outreach team can work with you to develop a communications protocol that fits your needs and the needs of the patient.

 

Providing Individualized, Evidence-Based Treatment

Referring your patient to Phoenix House Florida for substance use disorder treatment is a simple, efficient process. Medical and clinical professionals can expect responsive service and collaborative partnerships from our team through the full continuum of care. Phoenix House Florida approaches treatment under the disease model of addiction, with an expert clinical team that works with you and your patient to provide a comprehensive, individualized treatment plan designed to achieve successful outcomes. Our services span a continuum of care, including Medication-Assisted Treatment (MAT), withdrawal management, residential treatment, outpatient treatment, family care, and recovery support.

 

Phoenix House Florida Patient Referral Process and Partnership

  • Responsive, professional referral relations team conducts initial screening to schedule assessment.
  • Comprehensive clinical assessment on-site at designated Phoenix House Florida treatment center to determine best level of care and treatment location.
  • Benefits support team works with insurance providers or appropriate funding source to ensure your patient receives maximum coverage. All appropriate forms/consent are completed.
  • Once the appropriate level of care is determined, we will begin the admission/intake process at the appropriate location. During this process, our medical and clinical teams will form an effective treatment plan.
  • Phoenix House Florida works with referring professionals to determine any required or preferred communication and/or collaboration including treatment, discharge and continuing care planning, updated medical records or any other needs regarding your patient.

Communication Protocols

Communication protocols define the process and details of the information you need while your referred patient is in treatment at Phoenix House Florida. For example, you may require weekly phone calls from the case manager or primary counselor to update on the general progress of your referent. You may require notification if he or she leaves treatment, or you may want to be a part of discharge planning. Your Phoenix House Florida referral relations/outreach team can work with you to develop a communications protocol that fits your needs and the needs of the patient.

 

Referring an Employee to Phoenix House Florida

Substance use is a treatable, chronic brain disease. Empowering your employees to seek treatment for substance use disorder can help employers improve productivity, reduce workplace injuries, and decrease health care costs. Help your employees struggling with substance abuse find healing in recovery.

Phoenix House Florida is a trusted treatment partner in the community. We have a long history of collaborating with communities to help people receive the treatment and ongoing support necessary to reclaim their lives. We want to also collaborate with HR and EAP professionals to help their employees return to work healthy and productive. We will work with you from the initial contact to discharge, to deliver the support and communication you and your employee requires throughout their treatment and beyond.

 

Referral Partner Protocols

Phoenix House Florida works with our referral partners to develop protocols that define the process and details of the information your team may need while your employee is in treatment at Phoenix House Florida. Protocols provide guidelines for expectations you may have including, weekly progress phone calls from the case manager or primary counselor on your employee, notification if he or she leaves treatment, or you may want to be a part of return to work planning.

EAPs have become efficient, effective tools for helping employees receive effective substance use treatment, while helping to manage the processes and communications and working with insurance providers.

Please reach out for more information on developing a protocol that fits your needs and the needs of your organization and employee.

 

Return to Work and Recovery Support

When your employee completes treatment, it is critical that they return to a supportive work environment. Recovery is an essential and ongoing process where your employee continues to find support after treatment, including attending 12-step meetings or other continuing care programs. At Phoenix House Florida, our team works with each patient (and employers/EAP when appropriate) to build a successful long-term recovery plan.

Referring a Loved One to Phoenix House Florida

Compassionate, holistic care that provides hope, healing and recovery for the whole family.

We know addiction is a disease that can be treated effectively, and that recovery is possible. When your loved one is ready to seek help for substance abuse, Phoenix House Florida works closely with you and your family to identify the most appropriate level of care and develop a successful treatment plan. Phoenix House Florida provides compassionate, customized care that helps loved ones struggling with substance abuse and their families find new life in recovery. We treat each person with compassion and respect in an atmosphere built to promote healing and empower your loved one to experience a new life in recovery. We provide compassionate, evidence-based care including withdrawal management, residential and outpatient treatment, plus services for family members. Family participation and support is encouraged and essential to sustain long-term recovery.

 

Participate in Family Care

Phoenix House programs facilitate the healing of family relationships while offering the necessary support that family members and love ones need during the treatment and recovery journey of their loved one. Through sessions with our staff, family members learn how to heal from their loved one’s substance use disorder and support their recovery while protecting their own well-being.

Find New Life in Recovery

For nearly 30 years, Phoenix House Florida has been helping others in their community heal from substance use by connecting them to treatment resources. Taking the first step toward your own healing and recovery takes a lot of courage and we are here to help you every step of the way.

We are working on building our Phoenix House Florida Alumni Association to continue to help you maintain your recovery. Check back soon for more information.

Submit a Referral

Need Help?

At Phoenix House Florida, we have a passion for healing. If you or your loved one are in need of subtance use treatment, we are here to help. Give us a call or submit our appointment request form today.

Contact Us Now

How Can We Help?

At Your House

There’s no one-size-fits-all approach to recovery. Outpatient treatment must follow a continuum of care that starts with a thorough needs assessment and ends with recovery monitoring.

At Our House

For some patients, stepping away from the buzz of everyday life is the only way to make a full recovery. Inpatient treatments help patients refocus their recovery efforts to achieve positive, long-lasting outcomes.

The Derek Jeter Center

The Derek Jeter Center Adolescent program in Brandon, FL provides comprehensive outpatient services that help families deal with teen substance use and related mental health conditions.